Complaints can be made if the ordered product(s) are not compatible with the agreement (description given by the Seller), in accordance with the Act of 27th July 2002 on Special Sales Conditions (Journal of Laws 2002, No. 141, entry 1176).

If the Customer wants to file a complaint, they should contact the Seller's office. It is necessary to deliver the damaged product to the Seller's seat:

Eurobatt Sp. z o.o. Sp. Komandytowa
Mszczonowska 18A
05-090 Janki
Poland

The customer has to enclose the description of the cause for the complaint and the bill of sale.

Complaints are being managed within 14 days counting from the day the Seller received the damaged product(s), the description of the cause and the bill of sale. Should the complaint be considered valid, the Seller reimburses the Customer for the delivery charges according to the prices of the GLS Group.

The product(s) under complaint, sent by the Customer at their cost, is (are) not accepted unless the Customer and the Seller made arrangements about that beforehand.