Complaints can be made if the ordered product(s) are not compatible with the agreement (description given by the Seller), in accordance with the Act of 27th July 2002 on Special Sales Conditions (Journal of Laws 2002, No. 141, entry 1176).
If the Customer wants to file a complaint, they should contact the Seller's office. It is necessary to deliver the damaged product to the Seller's seat:
Eurobatt Sp. z o.o. Sp. Komandytowa
The customer has to enclose the description of the cause for the complaint and the bill of sale.
The report drawn up in the presence of the courier should be attached to the official complaint.
Complaints can be submitted up to 7 days from the date of receipt of the order.
The seller has 14 days to respond to the complaint.